All Sales Are Final
Swadeshi Central brings authentic Indian sweets, snacks, pickles and groceries to your local community pickup point. Every order is procured and shipped from India specifically for you, and shipments go out every week — only after your payment is confirmed. Because your confirmed payment triggers international sourcing and a made-to-order shipment, all sales are final: we do not accept returns or exchanges, and orders are non-refundable once placed, except in the cases below.
When We Issue a Refund
You receive a full refund only when an order cannot be completed for reasons on our side — for example:
- An item you paid for becomes unavailable and cannot be sourced or shipped.
- We cancel a pickup (the pickup date, location, or a weekly batch is called off on our end).
- We are otherwise unable to fulfil part or all of your order.
If only some items are affected, only those items are refunded — the rest of the order stands.
No-Show / Missed Pickup
If your order arrives and is made available at the scheduled pickup and you do not collect it, the order is non-refundable — it was already procured and shipped from India for you. Please collect on your city’s scheduled pickup date and time. If you can’t make it, contact us before the pickup and we will do our best to help.
How Refunds Are Issued
- Refunds go to your original payment method (card via Stripe, or a Zelle reversal for Zelle orders), or as Swadeshi Cash to your account if you prefer.
- Card refunds typically post within 5–10 business days; Zelle refunds are sent to the number or email you paid from.
Something Not Right at Pickup?
If there is an issue with your order at pickup, tell your pickup agent or message us on WhatsApp right away and we will do our best to help.
Contact
Questions about your order? Email [email protected] or use the Contact page.